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</o:shapelayout></xml><![endif]--></head><body lang=PT link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>João, certamente tem haver com os protocolos de segurança. O servidor obriga a ter o tls 1.2 e de certeza que não tem.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Valida os passos abaixo para tentar contornar.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>1. Atualizar o Windows 7 para Suportar TLS 1.2<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>O Windows 7 pode suportar TLS 1.2, mas é necessário ativá-lo manualmente.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>1.1 Instalar Atualizações Necessárias<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Baixe e instale estas atualizações (se ainda não estiverem instaladas):<o:p></o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoNormal style='mso-list:l2 level1 lfo1'><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>KB3140245</span></b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'> \u2192 Adiciona suporte ao TLS 1.2<o:p></o:p></span></li><ul style='margin-top:0cm' type=circle><li class=MsoNormal style='mso-list:l2 level2 lfo1'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Baixe aqui: <a href="https://www.catalog.update.microsoft.com/Search.aspx?q=KB3140245" target="_new">https://www.catalog.update.microsoft.com/Search.aspx?q=KB3140245</a><o:p></o:p></span></li></ul><li class=MsoNormal style='mso-list:l2 level1 lfo1'><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>KB2758857</span></b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'> \u2192 Atualização de segurança para compatibilidade de criptografia<o:p></o:p></span></li><li class=MsoNormal style='mso-list:l2 level1 lfo1'><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>KB2992611</span></b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'> \u2192 Atualização para o protocolo TLS<o:p></o:p></span></li></ul><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>1.2 Ativar TLS 1.2 no Registro do Windows<o:p></o:p></span></b></p><ol style='margin-top:0cm' start=1 type=1><li class=MsoNormal style='mso-list:l1 level1 lfo2'><span lang=IT style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Pressione Win + R, digite regedit e pressione <b>Enter</b>.<o:p></o:p></span></li><li class=MsoNormal style='mso-list:l1 level1 lfo2'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Navegue até:<o:p></o:p></span></li></ol><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>CopiarEditar<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Aptos",sans-serif'>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp<o:p></o:p></span></p><ol style='margin-top:0cm' start=3 type=1><li class=MsoNormal style='mso-list:l1 level1 lfo2'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Clique com o botão direito no painel direito e crie um <b>novo valor DWORD (32-bit)</b> chamado <b>DefaultSecureProtocols</b>.<o:p></o:p></span></li><li class=MsoNormal style='mso-list:l1 level1 lfo2'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Defina o valor como <b>0x00000800</b> (decimal 2048) para ativar o TLS 1.2.<o:p></o:p></span></li><li class=MsoNormal style='mso-list:l1 level1 lfo2'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Faça o mesmo nesta outra chave:<o:p></o:p></span></li></ol><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Aptos",sans-serif'>CopiarEditar<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Aptos",sans-serif'>HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp<o:p></o:p></span></p><ol style='margin-top:0cm' start=6 type=1><li class=MsoNormal style='mso-list:l1 level1 lfo2'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Reinicie o PC.<o:p></o:p></span></li></ol><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>2. Atualizar o Outlook 2010 para Suportar TLS 1.2<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>O Outlook 2010 não suporta nativamente <b>TLS 1.2</b>. Para tentar resolver:<o:p></o:p></span></p><ol style='margin-top:0cm' start=1 type=1><li class=MsoNormal style='mso-list:l3 level1 lfo3'><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Verifique se o Service Pack 2 do Office 2010 está instalado</span></b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>. Se não estiver, baixe e instale daqui:<o:p></o:p></span></li><ul style='margin-top:0cm' type=circle><li class=MsoNormal style='mso-list:l3 level2 lfo3'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><a href="https://www.microsoft.com/en-us/download/details.aspx?id=39667" target="_new">Download Office 2010 SP2</a><o:p></o:p></span></li></ul><li class=MsoNormal style='mso-list:l3 level1 lfo3'><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Ative o suporte a TLS 1.2 no Outlook 2010</span></b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'> via Registro:<o:p></o:p></span></li><ul style='margin-top:0cm' type=circle><li class=MsoNormal style='mso-list:l3 level2 lfo3'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>No <b>Editor do Registro</b>, vá para:<o:p></o:p></span></li></ul></ol><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Aptos",sans-serif'>CopiarEditar<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Aptos",sans-serif'>HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\AutoDiscover<o:p></o:p></span></p><ol style='margin-top:0cm' start=2 type=1><ul style='margin-top:0cm' type=circle><li class=MsoNormal style='mso-list:l3 level2 lfo3'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Crie um <b>novo DWORD (32-bit)</b> chamado <b>EnableSSLFallback</b> e defina o valor como <b>0</b>.<o:p></o:p></span></li><li class=MsoNormal style='mso-list:l3 level2 lfo3'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Crie outro DWORD chamado <b>EnableTls12</b> e defina o valor como <b>1</b>.<o:p></o:p></span></li></ul><li class=MsoNormal style='mso-list:l3 level1 lfo3'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Reinicie o PC e tente conectar o Outlook novamente.<o:p></o:p></span></li></ol><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>3. Alternativa: Usar um Cliente de E-mail Moderno<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Se ainda não funcionar, considere usar um cliente de e-mail mais atualizado, como:<o:p></o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoNormal style='mso-list:l0 level1 lfo4'><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Outlook 2016 ou superior</span></b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=MsoNormal style='mso-list:l0 level1 lfo4'><b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'>Thunderbird</span></b><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'> (suporta TLS 1.2 e é gratuito)<o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><a href="https://signatures.grupobel.pt/ricardofernandes@grupobel.pt.html" target="_blank"><span style='font-size:10.5pt;font-family:"Aptos",sans-serif;color:blue;mso-fareast-language:PT;text-decoration:none'><img border=0 width=481 height=205 style='width:5.0083in;height:2.1333in' id="_x0000_i1034" src="https://signatures.grupobel.pt/ricardofernandes@grupobel.pt.png"></span></a><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='mso-fareast-language:PT'>De:</span></b><span style='mso-fareast-language:PT'> João Louro (Naveprinter) <joao.louro@naveprinter.pt> <br><b>Enviada:</b> 31 de janeiro de 2025 02:49<br><b>Para:</b> ricardofernandes@grupobel.pt<br><b>Cc:</b> informatica@naveprinter.pt<br><b>Assunto:</b> Falha na sincronização com outlook - user: Filinto Ferreira<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Bom dia Ricardo<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Não estou a conseguir configurar a conta do Filinto Ferreira no Outlook. Não é um problema de password porque consigo aceder ao webmail.<o:p></o:p></p><p class=MsoNormal>As configurações estão corretas, mas tenho os erros baixo:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img border=0 width=488 height=254 style='width:5.0833in;height:2.65in' id="_x0000_i1033" src="cid:image001.png@01DB73C9.111BFFF0"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img border=0 width=399 height=427 style='width:4.1583in;height:4.45in' id="Imagem_x0020_6" src="cid:image002.png@01DB73C9.111BFFF0"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Este PC tem Windows7x86 com office 2010. Será esse o problema? De facto, é a única máquina que não tem Windows 10 e em todas as outras, mesmo com office 2007, não houve problemas.<o:p></o:p></p><p class=MsoNormal>Alguma ideia?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Obrigado!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Melhores Cumprimentos,<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D;mso-fareast-language:PT'>JLouro<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:9.0pt;color:#1F497D;mso-fareast-language:PT'><img border=0 width=13 height=13 style='width:.1333in;height:.1333in' id="Imagem_x0020_1" src="cid:image003.png@01DB73C9.111BFFF0" alt=mail></span><span style='font-size:9.0pt;color:#1F497D;mso-fareast-language:PT'><a href="mailto:joao.louro@naveprinter.pt" title="mailto:joao.louro@naveprinter.pt"><span style='color:#1F497D'>joao.louro@naveprinter.pt</span></a><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:9.0pt;color:#1F497D;mso-fareast-language:PT'><img border=0 width=13 height=13 style='width:.1333in;height:.1333in' id="Imagem_x0020_2" src="cid:image004.png@01DB73C9.111BFFF0" alt=Mobile></span><span style='font-size:9.0pt;color:#1F497D;mso-fareast-language:PT'>+351 229 411 085<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:9.0pt;color:#1F497D;mso-fareast-language:PT'><img border=0 width=188 height=49 style='width:1.9583in;height:.5083in' id="Imagem_x0020_3" src="cid:image005.jpg@01DB73C9.111BFFF0"></span><span style='font-size:9.0pt;color:#1F497D;mso-fareast-language:PT'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:9.0pt;color:#1F497D;mso-fareast-language:PT'><img border=0 width=369 height=42 style='width:3.8416in;height:.4416in' id="Imagem_x0020_5" src="cid:image006.png@01DB73C9.111BFFF0" alt=Recycle></span><span style='font-size:9.0pt;color:#1F497D;mso-fareast-language:PT'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>